Respectful treatment of employees is a corner stone of a fair and effective management practice. The relationship between employers and employees can be strong or it can be fragile. When you display respect to your workers, you stand to receive their respect. Apply the ancient, yet still appropriate, Golden Rule. Talk to your employees the way you would like them to speak to you. How you rise to each occasion may be challenging at times, but the reward is worth the effort to bring respect into every communication with the people you entrust your small business.
1. Practice general rules of respectful behavior. Speak to your employees without insults. Express interest in your workers’ opinions and concerns. Participate in a no-gossip work culture.
2. Communicate your needs to employees with clarity. Ask employees questions to verify details and provide workers opportunities to ask questions without fear of recrimination.
3. Give your employees your complete attention in conversations. Practice active listening. Repeat what they say to you and ask others to wait until you complete your conversations with employees.
4. Say good things to your employees. Express satisfaction with jobs done well.
5. Engage in difficult conversations about issues, such as employee behavior or problem projects, with objectivity. Speak without anger, recrimination or personal attacks about issues.