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Sure Ways To Retain Your Customers

Black Woman Shopping.

There is no doubt every business setup and industry has its own peculiarities. And it shouldn’t be taken for granted. As small-business owners or managers, we desire steady inflow of clients. But when things are not going the way we expect, we get into the panic mode. However, some businesses still get it right. They have actually found a way around maintaining a steady inflow of customer. So, lets see how you can retain your customer’s interest into the future?

1. Improve your skills with quality products

Your honed skill or competence would make up for other weaknesses. Therefore you must strive for excellence in delivery. Be an expert in your niche then you will have customers that will gladly use your products and services, if they fall within acceptable standard. And they will be more than happy to spread the word. You can charge premium on your own terms. Your expertise gives you control over your business to a certain extent.

2. Know your limitations

From the outset, you must have a solid and clear idea of what your business model ought to be. It means, how you want to operate and engage with your customers. There might be some modifications over time, though. The amount of resources at hand should be in tandem with what your business can offer. Know the factors that work for your business and you as a business owner. This will dictate at which level you want to run your business and yet make it profitable. You must know the customer segment that you are capable of serving. You can’t serve all consumers in your industry.

3. Watch your profit

No matter what you do or plan, your finances must be well understood. No matter how basic or sophisticated your business is, your total expenditure must always be less than your revenue. And this is profit! If your revenue cannot be shot up fast enough, then you need to control your cost base line because if you increase your selling price or fees every time due to the mismanagement of your running cost, your customers would move elsewhere with time.

4. Be mindful of your personal and business objectives

Before you contemplate growing to a bigger size, be sure you have all it takes. Scaling should be done only when you have enough resources — including human capital.

5. Be patient to earn customers’ trust

It takes time for people to know about your competence, or quality of your offerings. There will be pains of delayed gratification. Be patient it takes time to build trust .

6. Avoid greed and giving false impressions

Be true to yourself and your customers. The image you project must be supported with what you have. Say the truth and don’t promise what you can’t offer. Your clients will get to know if your business is not as endowed in your delivery, as you claim. Therefore, know what you can offer and don’t be shy about it. As long as you can start at the minimum entry level in your industry and render acceptable value, you are good to go. Otherwise, you have to wait until you are able to do so.

7. Nurture an enduring customer relationship

After advertising has played its role, a good customer relationship does the rest. Good relationship improves customer retention and it is a good antidote against competition.

As a small business owner, we worry if customers are not forthcoming. Because without customers or clients, then there is no business! We all want a steady inflow of customers. Now you know what to do.

Adebisi Adetunji

The author Adebisi Adetunji

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